Maintenance Plan Problems unresolved

<p>In April 2016 I bought a pre-owned vehicle through Imperial Select in Table View, The salesman was Laurence Buchanan and the Financier was Lucille Abrahams. With this vehicle I purchased a Pre-Owned Platinum Maintenance Plan (2 years) with Liquid Capital through the dealership. At the time of purchase the mileage on the vehicle was 60,000kms and when the time came for the 75,000kms service on my vehocle this year, I was informed that Liquid Capital would not cover the service or any of the maintenance costs, because the plan is only effective from 90,000kms.</p> <p> </p> <p>I contacted Imperial Select to have this matter resolved, because upon my purchase of the maintenance plan, I was never informed of this, I was told that both Laurence Buchanan and Lucille Abrahams were no longer employed by Imperial Select Table View and was referred to David Pendock. At first Mr Pendock was very helpful and understood that the maintenance plan was misrepresented to me upon purchase. He agreed to assist in the restructuring of my maintenance plan, with the costs to be born by the dealership.</p> <p> </p> <p>After this, I again attempted to have the service on my car completed, only to now be informed that I am only covered from 85,000kms and upwards. Seeing as I have been paying premiums for a year, and would not get to 85,000kms on my vehicle before the 2 years on the plan ran out, I was quite frustrated. Essentially I was paying for nothing.</p> <p> </p> <p>I attempted to contact Imperial Select again, with Mr Pendock blatantly ignoring all my emails and attempts to contact him. Her read every single email but never rep****. It has taken over two months and countless lost hours at work to try and resolve this and yet I'm still left in the dark with no cover on my vehicle. At last I decided to contact Liquid Capital directly to cancel my Maintenance Plan.</p> <p> </p> <p>I am absolutely disgusted by the utter disregard of customer's needs Imperial Select has shown. This is probably one of the worst cutomer care experiences I've had to endure. In all honesty, I feel ********.</p>