Louis Olivier - VERY RUDE AND LYING

I booked a 60 000 km service with Multi Franchise, Bloemfontein. The service was conducted on 25 March 2020, just before lockdown. When I collected the car, I immediately saw that the car is scratched on the panels at the back side. I did contact them and went through to show them. Louis Olivier, the Workshop Manager agreed that it is damage caused by them, and that it will be rectified after the lockdown. Just after the lockdown, I booked in the car with them, that it can be fixed. Now, Louis Olivier have a lot of excuses why he will not be held responsible for this matter, but he did agree before his co-worker that it will be sorted out after the lockdown. He have a very ****y personality, and does not take responsibilities for the mistakes and damage caused by the workshop, he would rather be happy to loose a client in the process. I would advise all to not do business with Kia Multi Franchise, Bloemfontein, they are lying, and then makes me that is the client the guilty one, after 2 months.