VM
Viwe M

1 reviews | Active since Nov 2019

28 Oct 2021, 14:14

Lies and incompetence.

Hi I would like to report Motus Select Durban for poor service. We purchased a car in December last year and the car was registered under Durban but we wanted to register the car to Gauteng where we're currently residing. The salesman promised to change the car registration but it never happened. In October we wanted to renew the license disk but that required us to change the car registration to Gauteng. We went through all that process and changed the car to Gauteng and the salesman from Motus Select Durban (Clive) promised to give us the refund for all the costs and he also requested us to send receipts and our bank details and we did send all of that he wanted. After few days we contacted him and he **** and said the refund will reflect on our bank account in 3 days. That never happened we kept on calling him and he was rude and annoyed about our calls. It's been over 3 weeks now since we've been waiting for our refund.

0
Replies (4)
Motus Select
Motus Select's reply28 Oct 2021, 15:04
Official
 Good day Viwe Mancayi

Motus Select Durban is part of Renault Retail Division. I will forward your complaint to their Customer Care and copy you in.

Kind Regards

Carike 
Motus Select
Motus Select's reply28 Oct 2021, 18:21
Official
Reply from Dealer Principle :

The client sent documents on the 15th and the refund was paid on the 20th October. Please check bank account for payment. 
VM
Viwe M's update28 Oct 2021, 18:42
Reviewer Update
No payment was made and I'm 100% sure about that. Clive is deceiving us. We requested a proof of payment since Monday last week and he doesn't send it. He must not make us his stupids. We want our refund. God I'm so furious.
Motus Select
Motus Select's reply29 Oct 2021, 14:14
Official
Good day

I did mail you regarding this. The dealer paid the amount into the incorrect bank account by accident. 

They will rectify and pay into the correct account as soon as possible. Apologies for the inconvenience caused. 

Regards

Carike