1 reviews | Active since Nov 2019
Lies and incompetence.
Hi I would like to report Motus Select Durban for poor service. We purchased a car in December last year and the car was registered under Durban but we wanted to register the car to Gauteng where we're currently residing. The salesman promised to change the car registration but it never happened. In October we wanted to renew the license disk but that required us to change the car registration to Gauteng. We went through all that process and changed the car to Gauteng and the salesman from Motus Select Durban (Clive) promised to give us the refund for all the costs and he also requested us to send receipts and our bank details and we did send all of that he wanted. After few days we contacted him and he **** and said the refund will reflect on our bank account in 3 days. That never happened we kept on calling him and he was rude and annoyed about our calls. It's been over 3 weeks now since we've been waiting for our refund.
Motus Select Durban is part of Renault Retail Division. I will forward your complaint to their Customer Care and copy you in.
Kind Regards
Carike
Motus Select Durban is part of Renault Retail Division. I will forward your complaint to their Customer Care and copy you in.
Kind Regards
Carike
The client sent documents on the 15th and the refund was paid on the 20th October. Please check bank account for payment.
The client sent documents on the 15th and the refund was paid on the 20th October. Please check bank account for payment.
I did mail you regarding this. The dealer paid the amount into the incorrect bank account by accident.
They will rectify and pay into the correct account as soon as possible. Apologies for the inconvenience caused.
Regards
Carike
I did mail you regarding this. The dealer paid the amount into the incorrect bank account by accident.
They will rectify and pay into the correct account as soon as possible. Apologies for the inconvenience caused.
Regards
Carike
