RO
RALTON O

1 reviews | Active since Apr 2015

19 Oct 2015, 10:14

LACK OF PROFESSIONALISM

THE PEOPLE AT IMPERIAL SELECT IN THE CBD OF PTA HAVE NO BUSINESS ETHICS.<br> A PURCHASED A VEHICLE THERE A FEW WEEKS AGO, KGABO INFORMED ME THAT THE LEFT HEAD LIGHT WAS NOT WORKING AND I CAN JUST BING IT IN SO THEY CAN FIX IT.We scheduled an appointment but upon arrival Kgabo informed me that my vehicle will not be able to be repaired as it is full. <br> I was very displeased with that as I confirmed our appointment on the day before which he said would be okay. I also noticed that the car was re-sprayed as the is visible evidence there of I informed Kgabo about it and asked what he is going to do about it but he just acknowledged my query and did not advise as to how we are going to resolve it.<br> <br> I have since sent him an email to voice my displease on the 13/10/2015 but have not head any response for him or anyone from the branch.<br> <br> I may really displeased and will be taking this matter further as it seems that after they signed me up that don't care about me as a client.<br> <br> I hope no one else falls for the same trap.

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Replies (1)
Motus Select
Motus Select's reply19 Oct 2015, 11:48
Official
Hello RA3LDO,

Your complaint has been forwarded to the Dealer Principal and Pre-Owned Manager to assist with resolving this.

Please accept our apologies for what has transpired.

Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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