Lack of Communication

I laid a complaint about no communication regarding the part I ordered and paid for on the March 2018. I got an email from Micheal Dovey who informed me that the dealer principle and the parts manager will contact me. Muneeb Peck then contacted me the following day after my Hello Peter complaint was published and extremely apologetic for the delay and the frustration it caused me, during our telephone call he did say he would follow up with me with regards to the status of the part. I inquired about a car remote as my one was no longer working even after trying new batteries and he said he will get back to me however, I am still waiting. It is frustrating that I have to use this platform to get a response from the dealership.