1 reviews | Active since Jun 2010
Just empty Promises!
<p>I bought a Renault Sandero Stepway through Imperial Select in Centurion on 11 Mch '16, we traded in our vehicle, the car was handed over to us with a promise by Gerald Bezuidenhout of the papers to be sent the following week.</p> <p>Needles to say we only received the papers middle of April, a month after the vehicle handover, Gerald said we should pay for the Licensing & Registration fees and once we've got all the receipts we can email it to them and they will refund us R863. I emailed all the receipts to Gerald on 28 April, after many whatapp sms's to him he said we should forward the email to Roger Teixeira, ***, which we did on 5 May '16, Roger forwarded the email to Fanie Schoeman, T) *** who is Gerald's Manager. We phoned Fanie on 9 May '16 and he said the cheque will be paid in on that day, a cheque takes 7 days to clear! and R100+ bankcosts that I will have to pay myself !In this day and age you would think that they'll use a better method of pmt! No cheque's has been paid in as of yet.</p> <p> </p>
Your complaint has been forwarded to the Dealer Principal to assist with resolving this urgently.
Unfortunately only approved supplier and the banks are loaded for EFT payments to eradicate any internet ***** taking place.
Please accept our apologies for the inconvenience caused.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
Tel: ***
Your complaint has been forwarded to the Dealer Principal to assist with resolving this urgently.
Unfortunately only approved supplier and the banks are loaded for EFT payments to eradicate any internet ***** taking place.
Please accept our apologies for the inconvenience caused.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
Tel: ***
Thank you,
The dealership has mailed me the deposit slip, we apologise for the time that it has taken.
Thank you,
The dealership has mailed me the deposit slip, we apologise for the time that it has taken.
