Is Buying your first car supposed to be this scary?

<p>I bought my first car through Imperial Select Table view. from the point of the online query to having a car in mind was great. I was promised that I will receive my car on the weekend (this was wednesday). As soon as my deposit was paid, paperwork signed and everything done, I was told they will let me know when the car will be here. On Monday I had to phone and phone to find out what is happening and no one could assist me thanks to my consultant being on sick leave. I understood, but at least let me know that my car is on it's way. After I had to beg for details I found out that my car will arrive maybe on Wednesday. I picked my car up yesterday from Renault in Bryanston, after I was told it is a little dusty thanks to the drive on the truck from Cape Town. I received the car so dirty that I couldn't even drive home to show my friends(inside was clean but out side I was even to scared to wipe the windscreen with the wipers coz it was going to scratch my window), I had to take it for a car wash first. </p> <p>I am in a service driven industry and I would be ashamed of this. </p> <p>*****py Service</p> <p>*not even a handshake on handover after I received the car, (should've at least received a "good luck" coz it was so dirty.)</p> <p>*Back tires run down (don't know how the AA passed this) won't even last me a month. </p> <p>*false promises to when I will receive my car. </p> <p>*not even a "here is a tank of fuel for you inconvenience and the fact that you had to wash your own car before you could go home with it"</p> <p> </p> <p>I would've had a better experience asking for a refund and just using Uber for the rest of my life.</p> <p> </p> <p>Thank you for delivering "exceptional customer experience" </p>