Imperial Select Tokai incredibly poor service

I took my Tata Indica into Imperial Select Tokai last Thursday 7 June. I was having an issue with high revving and needed to have it looked at. I got a call later that day saying that the spark plug leads needed to be replaced and I was happy with the quote and told that my car would be ready the next day, 8 June. Well 8 June came and went with no word from Imperial Select Tokai so on Monday I called in. I in fact called 3 times, each time speaking to a different person with a promise that they would phone me back and once again no one called. I called 2 more times on Tuesday 12 June, once again being told that someone would phone me back.

Eventually Janine called me back saying that my plug leads were on order from Joburg and that was the reason for the delay. Why it takes me having to call 5 times to find this out is beyond me. Also, if the parts were ordered on the previous Thursday, how have they not arrived yet 5 days later?

Yesterday, 13 June, came and went, once again no updates. I phoned again today (a week after taking the car in) and you guessed it, someone will call me back. I have even phoned a parts dealer down the road from Imperial Select Tokai and they have my part is in stock for only R180 a pop. The entire situation has been beyond ridiculous and this is without a doubt the worst service I have ever encountered. A simple part like plug leads should have been on an overnight courier yet I've been without my car for a week with little or no communication.