IMPERIAL SELECT THE GLEN - DEFINATELY NOT IMPERIAL :(

Do not ever try to purchase a vehicle from this franchise - or at least their used car side. CuStomer service - right from their management level to their sales representatives is terrible as you as the customer have to be running after them for feedback constantly! Tried purchasing a vehicle from them only to be told that the vehicle had been sold - THIS AFTER GOING THROUGH THE ENTIRE PROCESS RIGHT UP TO CONFIRMING THAT MY FINANCING HAD BEEN APPROVED AND JUST NEEDED VALIDATION! I had made all the arrangements, even cancelled other deals to go with this franchise. When I questioned how they could do this they came back to me saying that validation was declined as all the banks were unable to get hold of me as my work number was not listed. MFC - who was the financing house that their FNI confirmed the approval with (and WESTBANK) - is who i currently have my current vehicle FINANCED with and I NEVER had any problem when doing the finance and now they had problems????????? The problem is that they have done wrong and have been called up on it and now need to find some excuse. POOR SERVICE DELIVERY ALL ROUND AND POOR CONDUCT!

WONT GO BACK!