NM
Nhlanhla M

1 reviews | Active since Mar 2018

29 Mar 2019, 12:03

IMPERIAL SELECT SOLD ME A CAR WITH DEFECTS AND I CAN'T CLAIM WARRANTY

I am quite Disappointed with the quality of the Cars Imperial select sells to the public.

I am at a dead end currently with My Ford Focus 1.0 Ambiotte Ecoboost which I bought at Imperial select Last year February.

I went to do a warranty claim on my Ford and the feedback I received from Ford is that my car was bought with an aftermarket Clutch plate and when that plate was fitted it caused other damages that imperial did not check on before selling the car to me. Ford Barlowood found that The drive shaft inner CV boot has cable ties holding it in place. The drive shaft boot is leaking, Drive shaft seal is pinched, The gearbox oil is leaking onto lower gearbox mounting causing bush to soften, with a result of the bush cracking which is due to the drive shaft leaking. Upon my claim, they have advised that this has been caused due to the previous clutch repair. Which therefore forfeits my claim Valued at R8500.00

Why was I sold a car with drive shaft inner CV boot being held up by a cable tie?

Who is then supposed to pay for this when it was imperial that was negligent prior to selling this car to me?

0
Replies (4)
Motus Select
Motus Select's reply29 Mar 2019, 14:48
Official
Good afternoon Mr Mhlongo

With regards to this complaint regarding you Ecosport purchased 13 months ago, please can you provide me with details of the dealership where you bought the vehicle, and if possible a salesmans name in order that I can take this up with the branch concerned. I am surprised that these issues were not highlighted to you when you have had the vehicle serviced within the last 13 months
Kind Regards
Mike Dovey  ***
NM
Nhlanhla M's update12 Apr 2019, 08:39
Reviewer Update
Hi Mike Thank you for your response. I have sent you an email in regards to the requested information. I bought my vehicle at Pinetown Multifranchise I was assisted by Sne Maphumulo.
NM
Nhlanhla M's update02 May 2019, 14:32
Reviewer Update
Hi, Mike Any feedback on this?
Motus Select
Motus Select's reply02 May 2019, 14:40
Official
Good afternoon Nhlanhla

I have just mailed you on this matter, and have copied in the dealer principal of our Pinetown Multifranchise dealership

Kind regards

Mike