1 reviews | Active since Apr 2017
IMPERIAL SELECT service is disappointing
<p>I registered a case with MIO because, the car I bought from Imperial Select was a problem from day1.</p> <p> </p> <p>The branch Imperial Select Northcliff had apparently done repairs but my car still BROKE DOWN and I was quote 17 000 fro repairs!</p> <p> </p> <p>I am paying for a car I CANT USE and Imperial has decided to take the back seat and do nothing, what does waiting for the ruling from MIO have to do with the fact that I AM their client and not that of MIO.</p> <p> </p> <p>It has been 7months and I am paying for a car I cant use. When they wanted me to buy the car they were on their feet and now all the repsosnes I am getting is:</p> <p> </p> <p>Imperial has responded to MIO! </p> <p> </p> <p>Dear Imperial, your responses are not giving me a functional car, I regret purchasing car from you, I have been financially bankrupt.</p> <p> </p> <p>I will use every platform to get the trade-in as I was promised or until satisfying repairs done to my car.</p> <p> </p> <p>Today (7/7/2017) I have decied to to drop the dealer a mail, and some of the emails I had sent mails to have blocked my email address.</p> <p> </p> <p>I will post here on Hello Peter Eevryday until my proble is resolved if I have to.</p> <p> </p> <p>What does the ruling have to do with Imperial Select as an entity, the very same entity that told me to register my complain with MIO after they have failed to fix my car? or trade it in.</p> <p> </p> <p>Their service and responses to my case is revolting !!!</p>
The Dealer Principal has contacted our client per mail to invite her to a meeting to discuss this matter further
Regards
Regards Mike Dovey
The Dealer Principal has contacted our client per mail to invite her to a meeting to discuss this matter further
Regards
Regards Mike Dovey
Hi Mike
Yes, I just recieved an invite for coffee and discussion of this matter.
I hope I will not be whining about this after the meeting still.
Hi Mike
Yes, I just recieved an invite for coffee and discussion of this matter.
I hope I will not be whining about this after the meeting still.
Dear Mike,
I am stilling whining and complaining about this, nothing has been resolved.
Dear Mike,
I am stilling whining and complaining about this, nothing has been resolved.
Good afternoon Mrs Molala
You reported this matter to the MIO, and I have just been copied in on their response which was sent to you and the dealer concerned. We agreed that we would abide with the MIO ruling, and you were sent their ruling on the 31st July, where they ruled that the dealership had done more than what was required, and they ruled the matter as closed. As per the correspondence sent to you, if you are in disagreement with their ruling you may approach the National Consumer Commission. I do believe the dealer tried to trade in your vehicle as well, but you did not want your instalments to go up so a deal could not be agree upon.
Regards
Mike Dovey
Good afternoon Mrs Molala
You reported this matter to the MIO, and I have just been copied in on their response which was sent to you and the dealer concerned. We agreed that we would abide with the MIO ruling, and you were sent their ruling on the 31st July, where they ruled that the dealership had done more than what was required, and they ruled the matter as closed. As per the correspondence sent to you, if you are in disagreement with their ruling you may approach the National Consumer Commission. I do believe the dealer tried to trade in your vehicle as well, but you did not want your instalments to go up so a deal could not be agree upon.
Regards
Mike Dovey
Dear Mike,
Your are stilling missing the point and truth stated from the very beggining.
1. This car was quoted 17000 after the dealer claimed they fixed the problem, it takes simplle logic to add up that nothing was fixed!
2. I am still paying for this car and have been for the past 7month but not using it, its now rolling into 8month.
3. This case is being referred to far tooo many parties and THAT DOES NOT RESOLVE THE FACT THAT I DO NOT HAVE A ****IONAL CAR AT MY DISPOSAL.
4. YOU HAVE NO IDEA OF THE FINANACIAL STRAIN AND IMPLICATIONS THIS HAS ON ME AND YOU CLAIM I DIDNT WANT A TRADE IN, HOW CAN I BUDGE INTO A PLAN I DID NOT ANTICIPATE FOR, what should happen to the credit short fall? this will not be a gain to me in any way but a bigger debt rolling on name!
Please anwer these questions:
1. Why MUST I further be fianancianlly crippled in order to get a ****ional car, is a raise on my isntallements truly the only resort ? a resort for a car sold to me with problems, why must I pay more than I can afford?
2. Why was this case tossed around and about, why didnt the dealer not fix this correctly from the get go? right at the start? Why did we ever involve so many parties? I got this car from Imperial ! They told me without a though and so effortlessly to go MIO with no care!!
Please level with and advice how should I take all this in , and just roll on the ground and play dead!
Unacceptable and appalling!
Dear Mike,
Your are stilling missing the point and truth stated from the very beggining.
1. This car was quoted 17000 after the dealer claimed they fixed the problem, it takes simplle logic to add up that nothing was fixed!
2. I am still paying for this car and have been for the past 7month but not using it, its now rolling into 8month.
3. This case is being referred to far tooo many parties and THAT DOES NOT RESOLVE THE FACT THAT I DO NOT HAVE A ****IONAL CAR AT MY DISPOSAL.
4. YOU HAVE NO IDEA OF THE FINANACIAL STRAIN AND IMPLICATIONS THIS HAS ON ME AND YOU CLAIM I DIDNT WANT A TRADE IN, HOW CAN I BUDGE INTO A PLAN I DID NOT ANTICIPATE FOR, what should happen to the credit short fall? this will not be a gain to me in any way but a bigger debt rolling on name!
Please anwer these questions:
1. Why MUST I further be fianancianlly crippled in order to get a ****ional car, is a raise on my isntallements truly the only resort ? a resort for a car sold to me with problems, why must I pay more than I can afford?
2. Why was this case tossed around and about, why didnt the dealer not fix this correctly from the get go? right at the start? Why did we ever involve so many parties? I got this car from Imperial ! They told me without a though and so effortlessly to go MIO with no care!!
Please level with and advice how should I take all this in , and just roll on the ground and play dead!
Unacceptable and appalling!
Good afternoon Mrs Molala. Due to the nature of your complaint and disagreement on where liability ended, the matter was referred by you to the Motor Industry Ombudsman, who has investigated and made a ruling. Should you be unhappy with the ruling you are entitled to refer it to the National Consumer Commission who will then draw the file from the MIO and investigate and make a further call on the matter
Regards
Mike Dovey
Good afternoon Mrs Molala. Due to the nature of your complaint and disagreement on where liability ended, the matter was referred by you to the Motor Industry Ombudsman, who has investigated and made a ruling. Should you be unhappy with the ruling you are entitled to refer it to the National Consumer Commission who will then draw the file from the MIO and investigate and make a further call on the matter
Regards
Mike Dovey
Mike,
The dealer did not move into it the very first day I complained about the car, I was carelessly told to go to MIO, they did not bother to lift a finger to resolve the problems of the car!
Your response does not represent a functional car to my disposal , I am still paying for this car!
Mike,
The dealer did not move into it the very first day I complained about the car, I was carelessly told to go to MIO, they did not bother to lift a finger to resolve the problems of the car!
Your response does not represent a functional car to my disposal , I am still paying for this car!
Furthermore, you are telling me to build up this case with another entity? Why doesnt Imperial fix this problem and stop telling me to take this up with other parties, its unacceptable!
Furthermore, you are telling me to build up this case with another entity? Why doesnt Imperial fix this problem and stop telling me to take this up with other parties, its unacceptable!