Imperial Select Roodepoort - Horrible 2nd review

Imperial Select does not know how to treat their customers well, its as if they are unfazed by customer satisfaction and actually keeping to their slogan of "selling QUALITY preowned and demo cars"

I bought a car from there and i noticed it started leaking, i immediately told imperial select to which they said they would fix the car in 2 days, ( we had no car to take me to work for those two days, and no one called and gave us feedback) - 2 days later WE phoned, only to find that the car is fixed however Richard """diligently""" noticed a water pipe leaking, he said they would organise us a courtesy car because they need to order the pipe from India in 21 days, after that, it will be fixed.

They arranged the worst possible most dangerous courtesy car you can imagine, the seat belt did not work - you couldn't pull it out. You never knew where the car petrol was cause it was always on empty, so THEY TOLD US to reset the clock and when it reaches 500 ks it needs a fill up and not only that, you could not OPEN the bonnet. The immobilizer was like a life support cord running through the car so, i had to have a life support cord on my lap whilst driving - which would potentially draw a daft hi-jackers attention thinking its my phone or ipod laying on my lap. So basically, the car was not road worthy - how can you not have something so basic as a working seat belt and a bonnet to open?

They sorted this out and gave us a picanto to drive. Fast forward to the last week of the "21 days" - no one had contacted us and given us feedback, Imperial was quiet. We called on the 21st day - "oh your car is ready we are waiting for it to cool then it will be delivered to you by Thursday", this is Wednesday now . Come Thursday the 22nd day WE CALLED again, oh car is going to the wash can YOU FETCH IT AT 16.30 cause their delivery department doesn't work till that time. So essentially they delivered the car on Friday after 23 days!

Car arrives, Jimmy shows us the stuff that he did with the boot and license disc, which was up to standard. However, he couldn't tell us about what the workshop did which was understandable. But now, what kind of professional doesn't either orally on the phone tell me what they did, or send an email or some type of proof or paper work as to what they fixed and where the problem was? - Not Richard and his team they just give you the car and leave you guessing.

That night I had my car parked in the garage- no one drove after it was delivered, guess what - My COOLANT WAS STILL LEAKING IN THE EXACT SAME SPOT it was before. we phoned on Monday and we sent an email stating we want proof of what was done and we want it fixed. Sent car through on Tuesday and Richard and another mechanic showed my fiance the problem, they pushed something and suddenly it was leaking more, so thankfully the leak was found and they explained to him that it 'could've been a new hairline crack between the gears' - Then my fiance asked "so how must he get home" cause he brought the car - can you believe Richard had the cheek to ask him about extended warranty when we only had the car after a 1 week of purchase and thereafter it was in THEIR shop for 23 days!!! What ******* is that.

Johan or Juan - the manager, luckily sorted us out with a courtesy car, they said the car will be fixed by tomorrow and they will keep us posted. Guess what - no one has said anything to us on any progress with my car. WE AGAIN have to phone... and guess which branch doesn't know whats going on with my car? - Roodepoort , and guess who isn't in office when we call - Richard and guess who said they will find out from workshop what is going on and hasn't gotten back to us? - Johan or Juan.

Usually i would wait for them to mess up and not call tomorrow but I am so sick and tired of this Imperial select it has treated us so badly and so unfairly during this time. We actually had a sales rep telling us how I shouldn't have bought that car because its a **** make- but the agent who sold it to me, was selling me the car as a good car? So what kind of sales rep bad mouths the products they are selling - it is so unprofessional. Then we also had a sales rep telling me that their manager asks that i do not write on hello peter and rather talk to them. It has been Long over a month - i have tried talking, emailing , phoning, shouting, being polite, joking and NOTHING NOTHING seems to work with this branch.

I have had 2 friends who were buying cars, i told them even if Imperial is right outside their door they should not go there. I actually accompanied one of them to another pre-owned car dealership this weekend, and she happily bought a car there. She actually wanted to go to Imperial Roodepoort and we told her my whole ordeal. So congratulations, lost a very nice sale - she bought a Kia picanto.

And my fiance, wants to buy a car next year too and trade in his car - and guess who we wont be using? - thank you for your services, or lack thereof!