Imperial Select Roodepoort - Bad Workshop experience

Roodepoort Imperial Select:

Im only giving this 1 star because there is nothing bellow that. Imperial select is very good in terms of sales and assisting you with sales

HOWEVER they have shoddy workmaship when it comes to what happens in their workshop. I bought my car there 2 weeks ago - how on earth does a car leave a workshop with a cracked coolant bottle. My coolant was leaking so fast that it didnt even last a week, it was something that could not be overlooked if it went through proper inspection. Not only that, they are currently 'fixing' the car. I was told to bring the car in on Saturday and the sales person would get back to me on Monday - did Jimmy phone me? -no, i had to call him. Not only that, he had no response for me. Called in through their call center and i kept being put on hold... eventually we get through to a lady named Naz, she says the bottle was ordered but for the wrong car model (HOW ON EARTH DO YOU ORDER A BOTTLE FOR TH WRONG CAR) - none the less, she said she would call us at 15h00 (this is now 12pm), does she call back?-no. Jimmy then tells me that my car will be ready on Tuesday. Day 2, Jimmy says he will call us at 09h00 (the time was 10h10- how do you call somone at 09h00 when its 10h10). Each time we phone, he has a different time on when he will call. We get through to the manager Richard, only to find out THE BOTTLE HAS NOT EVEN ARRIVED AND WILL BE READY ON WEDNESDAY.

Imperial Select, i was raving about you to many people, and right now i am so disgusted and disappointed in your service delivery. I do not care how long the car will take because i do not want a rushed job. All i ask for is efficient communication. Let me know each step of the way what is going on. I am very unhappy and very disappointed and ontop of that, my not knowing what time my car will arrive is a serious inconvenience on how i get to work. Honestly i dont want to change my mind about Imperial.