KD
Kathy D

1 reviews | Active since Jul 2019

08 Jul 2019, 22:20

Imperial Select Not Honouring their Deal.

I bought a Ford Figo from IS Tableview on 30 May 2019 and was told I had 1 month or 1000kms to report any faults and they would pay for them. I took the car to Ford in Bredasdorp for a 2nd opinion on 13 June, who gave me a report saying there was a wheel-bearing problem on the 1 back wheel, 1 nut was missing from the SAME back wheel (which probably caused the wheel- bearing problem) and the valve cover rocker was faulty hence an oil leak--total cost including labour R3373.53. (During this time I also noticed that there was oil on my garage floor). None of these faults were listed on their in-house check sheet.I sent the quote to IS on 14 June, the day I got the quote, asking them if it was ok for Ford to go ahead with the repairs? I asked Ford to order the parts that same Friday as I live in Agulhas 35kms from Bredasorp Ford and I know parts have to come via courier and it could take a few days (I HAD to get this done within a month, ie.30 June) I couldnt get there before then as I had bronchitis and only took the car to be licenced and registered on 11 June. On the FOLLOWING Friday 21 June (7 DAYS LATER!) I got an email from the sales manager to say NO, I couldnt do that and I must bring the car to them in Tableview which is about 235 kms away from me and they will asses it and fix what THEY deem necessary--they MUST follow their process (Nothing was said about this 'process' when I bought the car nor was it in the contract I signed when I bought the car!) After quite a few emails back and forth they refused to allow Ford do the repairs and insisted I bring the car back to them, I said I wasnt going to do all that because it wasnt what they told me when I bought the car and told Ford to do the job which cost R2818.89, less than they quoted. I sent IS the bill and they ignored it. I feel that IS should honour this debt!

0
Replies (1)
Motus Select
Motus Select's reply09 Jul 2019, 07:05
Official
Good morning Kathy.

I will take this matter up with the Dealer Principal, and will copy both you, and the Regional Director of the western Cape in on the mail

Kind Regards

Mike Dovey ***