Hellopeter
Share Your Experience
YC
Yumar C

1 reviews | Active since Nov 2015

14 May 2018, 16:02

Imperial select George pathetic.

Worst car sales experience ever. Extremely unprofessional salesman and I could not see that higher management cares any more. Took delivery of a pre owned car from Imperial Select George on 25 Jan 2018 with a rather lengthy number of issues and faults, not to mention the car wasn't even washed or clean on the day of delivery. Not something one expect of big brand dealerships. To today the car still has an issue that was not resolved and they now want me to take the matter on with the vehicles servicing agent myself. Pathetic to say the least. I have requested on several times for them to re considering my transaction and do a deal on a new vehicle. Now I am the one paying for and sitting with a car with issues.

0
Replies (8)
Motus Select
Motus Select's reply14 May 2018, 16:07
Official

Good afternoon Yumar

Thank you for bringing this to our attention. I will take the matter up with the dealership for feedback

Kind Regards

Mike Dovey Imperial Select Customer Care

YC
Yumar C's update22 May 2018, 08:01
Reviewer Update
I have emailed the team at Imperial and have asked them to please accommodate me and source me an new vehicle. I am awaiting their response and I will report if a compromise could be made and reached from their side. Let's hope for the best.
Motus Select
Motus Select's reply22 May 2018, 10:37
Official

Good day Yumar

The branch has just e-mailed you again on this matter

Kind regards

Mike

YC
Yumar C's update22 May 2018, 10:49
Reviewer Update
Hi Michael, thanks for responding. I have not received an email from the dealership as yet, only received this response via email on hello Peter you made???
Motus Select
Motus Select's reply23 May 2018, 08:00
Official

Good morning Yumar

I have just forwarded the mail that was sent to you again

Kind Regards

Mike

YC
Yumar C's update23 May 2018, 08:05
Reviewer Update
Good morning Michael, It seems that there must have been some sort of network or related issue, I only received that emails at 19h last night. But all was still arranged. Let's hope and see what the outcome is of our vehicle going in today. Thanks again,
YC
Yumar C's update25 May 2018, 08:28
Reviewer Update
Imperial select George has agreed to take our vehicle in to the servicing agent and give as a courtesy car for the duration it took. The servicing agent has informed that indeed there was some issues that was addressed. Thank you Imperial select George for the help and effort, although it has been 4 months since taking delivery. I really hope that this time round all of the issues will be resolved. We will most probably be getting back our vehicle later today, then I will report back again after a week or so of driving. Thank you Imperial team.
YC
Yumar C's update18 Jun 2018, 10:56
Reviewer Update
Reporting back on the above issues. The main issue on the vehicle still persists, unfortunately. I have reported this to the DP, which have tried to accommodate me, but not with a vehicle that was within my budget. I have asked if a vehicle from their sister brunches could be sources, of which there is within my budget, but I have not again received any form of reply since my last mails to the DP a few weeks ago, seems like he is ignoring me.... very professional hey..... This will be my final review as it seems like it would in any case not be worth anything. I would unfortunately have to pay for and drive a vehicle that has an persistent issue. I will be very sure to never buy a vehicle again from Imperial Select George.