Imperial Select Alberton ?? or maybe all Franchises

<p>More than a month later and only empty promises.</p> <p>This is a follow up of the bad service I am still receiving from these people, they think it is a game to play with poeple and don't care about anything else than their pockets.</p> <p> </p> <p>I was optimistic when I received phone calls and people apologising for the bad service and promising to fix things as soon as possible. But that was just words and absolutely nothing came from that. Every time I call either Grant or Mike promises to do something but they still try to give me vehicles that is even worst of that the one I received in the first place and then its quiet untill I phone again and the same cycle repeats itself. BAD BAD BAD!!</p> <p> </p> <p>Do you understand that I am paying for a vehicle that is just standing there. It needs to be used for business but I still have to pay couriers to get my stuff done and it cost money which I have to pay. Will you reimburse me for all these cost? I don't think so.</p> <p> </p> <p>Its rediculous how incompetant or spitefull these people are!! I am not sure which one anymore.</p> <p>Many promises were made more than a month ago but as expected nothing happened!!</p> <p>I even found a vehicle for them and sent all the info to them and they couldn't or wouldn't even just get that right. Seriously people its not rocket science!!!</p> <p> </p> <p>Please be carefull not to fall into the same trap as I did.</p> <p> </p> <p>Halloooo Imperial Select!!! I would like to have a vehicle to drive and not just pay for one.</p> <p>I am sending this to the following people so that other can be made aware of this and maybe stay clear from these ********** activities commited by this company.</p> <p> </p> ********** ********** ********** ********** ********** ********** ********** ********** ********** <p> </p> <p>I purchased a Nissan NP200 from them and went to sign and pick up the vehicle on the 25th of March 2017. I did not see the vehicle before because I stay 260km away and it was not possible to go and have a look so I had fotos sent to me. I was not shown the vehicle before I signed all the paper work and was not to concerned about it because the pictures that was sent to me showed that the vehicle is in good condition and the sales person also confirmed that. So when I finally see the vehicle I am immediately dissapointed with all the faults that I picked up and I told the sales person that I want to cancell the contract because of all the problems that I saw.</p> <p>The manager, Mike Salt came and we had a discussion and they said that they will pay for the repairs and spray job so I decided to take it. The log book was also not signed for the last service and it was overdue with a few thousand km, I was told that the service was done and that they will get the book signed and sent to me, which sounds fair and I agreed.</p> <p>On my way back I noticed other things that I did not picked up earlier and when I got home I had the vehicle checked and it was never serviced.</p> <p>I contacted Mike the Monday morning to let them know that I don't want this vehicle and that I feel that I have been taken advantage of. After sending many emails and photos of all the problems they gave me the choice of them fixing the faults or sourcing me another vehicle. I said I do not feel comfortable with this vehicle and would like another one. That was on the 3rd of April 2017.</p> <p>I waited for them to come back and even checked in the Imperial select group for a vehicle and send the detail to them but have till today not heard anything from them. No emails or any other communication. Mike doens't answer his phone and when I call the branch he is never available.</p> <p> </p> <p>Customer care just told me that they can do nothing and that I need to sort it out with branch. ***!</p> <p> </p> <p>I see on hello peter that I am not the first person to have problems with this branch.</p>