Imperial Menlyn - ***** - DUE TO MILLEGAE ALTERED ON SERICE PLAN AND SERVICE NOT DONE BY BRANCH

I am going to outline my horrific ***** experience I have had at Imperial Menlyn which I will NEVER ever go back to or recommend to anybody.

The worst customer facing people I have ever dealt with: Simpiwe Mkhize; Jacob Legodi; Rean Visagie; Nizam Omar

• I bought my car on the 24.02.18, Sales rep was Jacob, everything was a mess up from the start, he was so ***********, he did not tell me the deposit has to be paid, he had me running around like a headless chicken to withdraw the money and then deposit to their account manually at an ATM as the banks were closed, the prior day he assured me that everything was sorted out, I assumed I will be swiping at the branch. The car was a firstly, there were missing items the engine looked like it came from the jungle with the amount of dirt on, needless to say we negotiated everything and left. • It is now 10 months later and my car was due for a 30 000km service, to my surprise my service plan declined to service my car as Jacob used the wrong mileage on the contract and further it was noted that Imperial Menlyn was supposed to Service the car a month before I bought it but never did. • I then contacted Imperial Menly and spoke to Simpiwe Mkhize, the most useless manager I have ever come across, he was so rude, impolite and arrogant and told me I need to sort it out by myself as it in 10 months later, I EXPLAINED THE WHOLE SITTUATION TO HIM AND HE HANGED UP THE CALL ON ME, I THEREAFTER CALLED HIM SEVERAL TIMES AND HE CONITINOUSLY HANGED UP TH CALL ON ME, I HAVE NEVER seen such disgusting customer service before, how can he cut a call on a customer, what manager is he, how are people appointed to sebior levels and they cant handle customers, very very disgusting. • I then had to do my own homework and fund out that my warranty might have expired as Imerial Menlyn had not serviced the car in January. • I contacted Imperial Menlyn and spoke to Whaldu Soukup who was so helpful and tried his utomost best to assist me, however it was completely out of his hands and referred it to Rean Visagie the Dealer Principle, Rean was meant to phone me but it took him 3 days before calling me. He assured me he will sort everything out. • Imperial Menlyn then decided to be even more ********** and said I may take my car for a service and it would be approved but I will now only have 2 services left when I should have three, they should have done the initial service, I then escalated it again to Nizam Omar who is Reans manager and not once has he contacted me. • I am extremely unsatisfied with this branch, Rean was meant to confirm that the following with me this week Monday 29.10.18 – My warrant has not expired; . My vehicle will be serviced at their expense and my service plan will not be effected and that I will have 3 full services due to me, it is now 02.11.18 and I have not received any feedback from Imperial Menlyn, my mileage is now 31 000km and has not been serviced.

To date I have still not received feedback, this is the worst company I have ever dealt with.

• I have never worked with such *********** people before; I would not recommend this branch to anybody. This is *****.

I am now worried that my car was supposed to be serviced in January and it is almost 11 months later, what if there is further damages due to not being serviced, then I am so worried about my warranty.

Where have you ever seen a company where they take 2 weeks to sort out a problem they caused, the fact that no one at there branch could call me back and resolve this is terrible.