1 reviews | Active since Jan 2016

14 Apr 2016, 14:11

Imperial Kempton: Worst service ever received

I bought a car on 26 Feb 2016. Since than, it has been back to Paul on two occasions, due to faults with the car, them selling me a car with a busted spare tyre and poor service. I am yet to receive my spare keys after numerous promises made by Rian, Shane and Paul. Paul had an appointment with me to deliver the vehicle to me at 11h00 this morning. At 12h33 I phoned him to enquire where he was. He then informed me he will only be able to deliver the vehicle to me tomorrow 14 April, or I must come and collect it myself. I asked him why he didnt bother calling me, and he informed me he did sent me an email at 12h02. He was too busy. At this point in time I just want to give them the car and find myself another car. I will do my utmost to publicize this as wide as possible, as this is unacceptable service I have been receiving from Paul and the dealer principal, Riaan. <br>

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Replies (1)
Motus Select
Motus Select's reply18 Apr 2016, 11:52
Official
Hello APBT,

We refer to our e-mail correspondence.

Paul confirmed that he ordered spare key with Honda and will make arrangements for it to be cut and coded as soon as it has arrived.

Please accept our apologies for what has transpired.

Kind regards,

Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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