Imperial Diep River - Appalling AFTER sale service

Would strongly advise against Imperial Select Diep River, after sale service and support is appalling.

Purchased a Ranger in January which started smoking excessively within first 4 weeks of purchase.

Initial thoughts were that it was glow plug related, (an affordable repair) and did not escalate to Imperial. I had it checked out in April and found it was not glow plug related. I immediately phoned Henriette and Marius for assistance. Ford have now confirmed that the problem is injector related.

The principle dealer, Hubert Bergh, of Imperial Diep Rivier has shown no willingness in assistance in covering the costs for the faulty injectors (which occured within 30days of purchase).

Hubert and the dealership are now hiding behind technicalities (delayed communication) in order to cover themselves and shy away from assisting the client and taking responsibility of the issue which occured within 30days of purchase. Instead they will dispute that I am telling the truth...

I found the following on the Imperial Website: "With Imperial Select you have peace of mind when you buy a car from us that all of our products and services are of the highest quality available to the motor car industry, and that you will be taken care of with the utmost professionalism and excellent before and after-sales service." - I have experienced the complete opposite from Hubert and his team...

Appauling service and would highly advise against supporting Hubert and his dealership, I have experienced them as short sighted in treating a client unfairly, not understanding the fundamentals of client service nor building long term relationships for sustainable business.