1 reviews | Active since Apr 2017
I was sold a problematic car by Imperial Select NORTHCLIFF
<p>I was sold a peoblematic car and the problems were not diclosed , til I was quoted 17 000.00 of onl 5moths of having that car. </p> <p> </p> <p>There was a funny sound the car made on day1 and the deailer said to me that it is the sound of the car and it is normal, until I got a second opinion that was of cost.</p> <p> </p> <p>The dealer took in the car on numeroius occasions but to date (21/4/2017) the car is worse and I havent been using the car for over a month, so I am paying for a car that I cant use , I am greatly financially inconvinienced becuase I have had to get alternative transport.</p> <p>Imperial Selct Northcliff does not care at all about this, I have on countless occasions, since last year 17(JULY 2016) informed them about the problems of the car, they promomised me a trade in (FEB/MARCH 2017) but there is a great shortfall on my car finance, but that is not my concern nor my problem becuase I did not bring this unto myself, the delear **** and yet does not want to make uo for their lie!!!</p> <p> </p> <p>They have been giving me petty responses and NOT FIXING THE PROBLEM!!!!!!!!</p> <p> </p> <p>They need to pay UP the shortfall NOT ME, I was sold a car under the Pretense that it is ok, but instead within 5months it was a problem today I cant drive the car.</p> <p> </p> <p>I had to drag in MIO and ofcause they have a lot of cases to tend to , I have been waiting a month now. </p> <p>I have addressed the dealer first but MIO was my other resort becuase the dealer was going around in circles.</p> <p> </p> <p>Today (21/4/2017)I asked them for a loan car to tend to my family emergency and they said NO!! </p> <p>1. I am without a car</p> <p>2. I am paying for this car, no delay!</p> <p>3. Their serive is slow</p> <p>4. They show no car and dont go out their way to keep their client happy</p> <p>5. Now the are silet and doing no damn thing to fix this problem</p> <p> </p> <p>They is nothing wrong to buy a second hand car but there is everything weong to buy it from a delaer with empty promises and poor service!!!!</p> <p> </p> <p>Imperial Select Northcliff you have really dissapointed me , disrespcted me and taken me for granted, and I have great regret purchasing a car from you. </p> <p> </p>
Your complaint is still open with us, the Dealer Principal is obliged to respond to the MIO once the case has been received and a full investigation will be conducted.
Their adjudicator would make a ruling based on all facts presented and their ruling is to be adhered to.
Kind regards,
RENNETTE CROCK
(Without Prejudice)
National Customer Care Manager – Imperial Select
AMHMultifranchise
www.imperialselect.co.za
T: ***
Your complaint is still open with us, the Dealer Principal is obliged to respond to the MIO once the case has been received and a full investigation will be conducted.
Their adjudicator would make a ruling based on all facts presented and their ruling is to be adhered to.
Kind regards,
RENNETTE CROCK
(Without Prejudice)
National Customer Care Manager – Imperial Select
AMHMultifranchise
www.imperialselect.co.za
T: ***
Rennette,
Getting your responseses in wriitng whilst I am paying for a car I can not use is truly not suffice, why did I have do out my way and resort to MIO and now Hello Peter to get what is right , fair and what is due to me?
My complaint us still open you say, so when will you close it?
I am not happy with your serivce to date, I still regret buying a car from Imperial Slect, I will withdraw my words the day I get what is due to me.
I am getting fianancially crippled day in and day out, I cant use the car and I wait, thats all I can do, its been months, I have lost patience.
Can't Imperial take the matter into its own hands and grant me good service as promised?
Regards
After you read mt=
Rennette,
Getting your responseses in wriitng whilst I am paying for a car I can not use is truly not suffice, why did I have do out my way and resort to MIO and now Hello Peter to get what is right , fair and what is due to me?
My complaint us still open you say, so when will you close it?
I am not happy with your serivce to date, I still regret buying a car from Imperial Slect, I will withdraw my words the day I get what is due to me.
I am getting fianancially crippled day in and day out, I cant use the car and I wait, thats all I can do, its been months, I have lost patience.
Can't Imperial take the matter into its own hands and grant me good service as promised?
Regards
After you read mt=
Its JULY AND I AM STILL WAITING !!!!
I am still paying for a car I CANT USE.
You have taken the back seat and you are doing nothing, I regret buying a car from Imperial Select !!!
This car was a problem from day 1
Its JULY AND I AM STILL WAITING !!!!
I am still paying for a car I CANT USE.
You have taken the back seat and you are doing nothing, I regret buying a car from Imperial Select !!!
This car was a problem from day 1
