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mM
makgathokr M

1 reviews | Active since Jul 2016

27 Mar 2025, 17:30

I am now without a car, my mistake was to book a service with you.

Took my car for a regular service and 7 days later my car stopped running.It's a pity we can't post videos here.

Called the dealership to report the issue , they responded a day later. My car was stuck on the street and the only started to entertain me the following day. Today is day 4 and my car is still not running..They have agreed to tow my car to their premises and I have never received any communication Further. I rocked up to the dealership unannounced, only to find my car parked there in sun. They didn't even know it was on their premises.

Commuting to work is such a problem, let alone the stress and the heartache I have endured this entire week.

If there's one thing I regret is servicing my car with you guys, the guy under the tree would have done a better job.

0
Replies (5)
mM
makgathokr M's update27 Mar 2025, 17:36
Reviewer Update
The service manager is aware of case, and I see little to no action from him
Motus Select
Motus Select's reply28 Mar 2025, 09:09
Official
 Hi Kylie, we apologize for the unsatisfactory experience you have received we will escalate this to the management and higher for further assistance Regards, MS   
mM
makgathokr M's update01 Apr 2025, 21:22
Reviewer Update
No, you are just comment net for daai ding. No proof of escalation or whatsoever, the situation is still the same!This is day 8 since my car was taken by Motus. The struggle continues
Motus Select
Motus Select's reply02 Apr 2025, 10:23
Official
Good Day, I hope you are well. I believe the dealership has made contact with you and arrangements on Saturday morning. 
mM
makgathokr M's update09 Apr 2025, 06:09
Reviewer Update
Ended up towing my immobile car from your premises.My nightmares are over. Thanks for engaging.