HORRIFIC SERVICE!!!!

I have never in my life experienced the absolutely frustratingly horrific service I am getting from this branch.When I received my new car on the 07 May, it took almost 1 month for my previous car to be settled A whole bunch of nagging, phone calls and absolute waste of my time It got done, Waiting on my spare key, I had to send my own driver to take the service book back to have it stamped and collect my spare key.....My driver gets back - can you imagine how infuriated I was to find this piece of plastic does not even turn in any of the locks....They then tell me my spare key has been ordered from France but this one was lying around so they thought I should try - it is now 5 weeks later and I have just been told AGAIN that they received the incorrect key and I have to wait another week as it needs to be reordered!!!!! I have been more than patient through all this and would very much like this sorted.I will not be recommending anyone I know to this branch due to to this extremely unprofessional and aggravating service I have received!!!!