Horrible service

I logged a complaint 2weeks ago regarding a motor vehicle road worthy certificate that I struggled to get from their sales man as well as the spare keys for the car. I was assisted with the roadworthy certificate however I have not heard from them regarding the spare keys until today. I sent an email to Werner Petzer on the 2nd of February requesting that he provides me with feedback regarding my spare keys, he then sent an email to Jurie Heyns stating that she must give feedback but nothing has been done. I am going to take this matter to the ombudsman because they are failing to communicate with me and their service is very poor because I always have to follow them around when I need to get something from them. I bought this car on 12/12/17 now it’s going on 2mnths but I’m still running after these people and it’s really frustrating.