Good customer relations

I bought a used car at Nortcliff Imperial Select during February 2015. The excitement of purchasing a 'new' vehicle quickly started to diminish after the dealership couldn't on two occasions make the promised delivery deadline. And to top that the administration process was **********. The sales person did not communicate the details of the sale to the F&I manager which did not reflect well on Imperial. The sales person also did not know anything about the vehicle I bought. We could teach him a few things about the vehicle. After losing my temper with Imperial I then decided to cancel the purchase. However, the day after I cancelled the purchase, Colin Thorpe, contacted us to find out whether we would not be willing to resurrect the deal. To be honest, it was a good deal, so we accepted on condition that an apology letter was sent to me to forward on to third parties (insurance,tracker,etc.) for the inconvenience Imperial caused. Also, Colin was to handle the deal and not the original sales person. Colin followed through and delivered the vehicle (together with two snack hampers). Thanks