1 reviews | Active since Jan 2017
Ford sold me a car with faulty brake pads
I recently bought Mercedes Benz A250 from Ford Diepriver Cape Town, they delivered the car down to Gauteng , after taking the delivery of the vehicle I started experiencing squeezing brake pads sounds. I was advised by Ashley (Sales Person) to take the car in to Mercedes Bryanston since they are all under Motus. The guys at Mercedes advised that they can only wipe off the dust and see if it will take away the squeezing sounds, a day after I collected the car from Mercedes. The sounds was only off for a day after collecting the vehicle. I called Ford Cape Town (Ryan and Ashley) they advised that I have to return the car again to Mercedes for them to check. I returned the car again and I told the guys at Mercedes Bryanston that I want the brake pads to be replaced and they advised that they can’t change the pads if there is no warning on the dashboard , meaning that I have to continue driving the car with the squeezing sounds. Ryan (Ford Manager) sent out an email to Bryanston guys to re check the pads again.
I hate the face that I recently bought this vehicle from Ford obviously because I trusted the brand but honestly I am now disappointed. I can’t buy a new car and still do up and downs trying to resolve issues that were supposed to be resolved by the dealership itself.
Ford must replace my brake pads from their account since motor plan can’t replace them.
I am still going to report the issue to the bank if the issue is not sorted urgently, I can’t pay for a car that has issues that didn’t cause by me.
