Filly Madolo

I bought a Renault Captur at Imperial in Roodepoort. I was assisted by Filly Madolo. This was in October 2019. It is now Feb 2020. He promised to have the car's licence disc and service book delivered to me. To date, I'm still waiting. My car already went for it's 15k service interval without a service book. My licence disc is expiring end of this month. I'm still waiting after numerous calls. I contacted them last week and spoke to the receptionist (Edny) or something and I requested to speak to the Manager who was in a meeting. She sent him an email requesting him to call me back, but this never happened. Come on Filly and company. Do I really have to beg for service???