PR
Prakash R

1 reviews | Active since Jun 2013

25 Feb 2016, 20:40

Faw v2

Goodday<br> On 2 seperate occassions my wife an I purchased vehicles from the above company. We dealt with a saleman by the name James. He assured us that the vehicle ( brand new) was at 100 % on delivery. But that was not the case on the both occassions. With the 1st vehicle we hd dozens of empty pronises, which ended up in us trading the car to the same dealership and getting a raw deal. We purchases the 2nd vehicle and the same empty promises fell into play. Then 7 months later the brand new vehicle gives us problems. they take it in, replace 1 part and send it back only for it to breakdown a month later. Then they take the car back, keep it for a month and then we pick up the car which ran fine for another month and starts troubling again. I have been ever so patient with the dealership, but now i dont wish to talk to them considering the fact they can lie to a customer that is paying for a car but cannot have the proper use without problems. I would like a response from the dealership because I dont wish to pay for defective product and being **** to.

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Replies (1)
Motus Select
Motus Select's reply26 Feb 2016, 08:22
Official
Hello Prakash Rajpaul ,

Your complaint has been forwarded to the Dealer Principal, Sales and Service Managers to assist with resolving this.

Please accept our apologies for what has transpired.

Kind regards,

Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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