GM
Gloria M

1 reviews | Active since Oct 2016

17 May 2018, 14:58

FAW Sales Executive misled me

I bought a car from Imperial Select East Rand branch. It was a FAW Sirius i80 1.3 2017 model. The Sales Executive Adrian told me that car has similar parts in South Africa with Toyota and Kia even though it was made in China. The car look good and I was impressed. However 2 months after buying the car I experienced problems with the left indicator as it was no longer working. I reported the matter and they said they ordered the part. I spent almost 9 months driving without the left indicator. When I started complaining the Sales Executive spoke to the staff at the workshop and they contacted me and told me the part is available. I went to the workshop and they said the problem was no longer the part but wiring. They contacted a specialist who fixed my indicator. However the indicator only worked for the 3 days and the same day the indicator was fixed my clutch started giving me funny sounds. On the 16th of May 2018 in the morning I could smell something burning and it seemed the clutch is no loner ok. I took to the car to the workshop after I contacted the Manager at Imperial Select requesting to change the car. He told me that gas vehicles are no longer sold in South Africa hence I requested early this year that i wanted to trade in the car. I am now told to pay for the clutch cause the warranty does not cover it. My problem is someone fiddled with the car and made a mess and now i have to pay for it. Where can I get an intervention as I feel violated as a customer

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Replies (1)
Motus Select
Motus Select's reply17 May 2018, 15:32
Official

Good afternoon Gloria

I will forward this through to the dealership for comment, but the clutch is a sealed unit that would not be worked on if they were doing wiring on your flickers, but Will get Management at the dealership involved

Regards

mike