1 reviews | Active since Nov 2016
Faulty Cars
<p>It has not been a month since my car which was less than a year old locked gears and was repaired .</p> <p>My car was repaired last month after I waited for a month for it be repaired because the parts were in China my car is <strong>FAW Sirius S80 1.5 seven seat.</strong></p> <p>I cannot believe that within one month I had that problem for gears with my car it has done the same thing again.</p> <p> </p> <p>I towed it back to the dealer Imperial select Randburg, and today is the third day my car is there with them. They cannot tell me when will they repair my car the only thing they can tell me is they waiting on Warranty.</p> <p> </p> <p>Why did they do half job to begin with last month?after I waited for it to be fixed the whole month .</p> <p> </p> <p>Does this mean every single month I will have to take this car to them for the same fault? never seen such incompetency?</p> <p> </p> <p>When will they fix this car this time as they cannot provide me with exact date?</p> <p> </p> <p>Everytime they keep my car with them I incur extra cost as they do not give out the curtsey car.</p> <p> </p> <p>Why does Imperial allow to sell such low quality cars to the people, cars that they cannot even fix? I am so dissapointed with all this and angry at the same time with this, that every single month I will have to bring in this car for repairs for one and the same thing.</p>
We are taking this up with the repairing dealership and FAW SA to assist urgently.
Please accept our apologies for what has transpired.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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We are taking this up with the repairing dealership and FAW SA to assist urgently.
Please accept our apologies for what has transpired.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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Today is the fourth day, exactly how long must I wait to hear a proper answer on when will my car be fixed? I phoned the dealer and guess what the old song that the part of my car is not in South Africa, I am so annoyed why are you guys selling a car with absolutely no parts in SA. last month the dealer told me that the part that was broken in my car dont normally brake and its not true. If it was something that dont normally break that means its not suppose to break at all. So what is the reason this time of not having the part for my car surely you knew that gear boxes of these cars are faulty from the previous incident why the whole parts were never ordered?
On top of it they dont bother to update me I have to phone them all the time .
Today is the fourth day, exactly how long must I wait to hear a proper answer on when will my car be fixed? I phoned the dealer and guess what the old song that the part of my car is not in South Africa, I am so annoyed why are you guys selling a car with absolutely no parts in SA. last month the dealer told me that the part that was broken in my car dont normally brake and its not true. If it was something that dont normally break that means its not suppose to break at all. So what is the reason this time of not having the part for my car surely you knew that gear boxes of these cars are faulty from the previous incident why the whole parts were never ordered?
On top of it they dont bother to update me I have to phone them all the time .
Will I ever get a responce and my car back? The only responce I get from this company is we will come back to you, its almost the end of the second week without my car, and the only thing they can say is we will come back to you. The service I received its so pathethic.
Will I ever get a responce and my car back? The only responce I get from this company is we will come back to you, its almost the end of the second week without my car, and the only thing they can say is we will come back to you. The service I received its so pathethic.
Dear Ms Luphalule
We are in daily contact with you via email and telephonically regarding your ehicle and the repairs currently being done.
We do apologise for the delay, however we are waiting for claim approval from FAW China before we can proceed further. As soon as we receive approval you will be advised and updated accordingly.
Please note that we dont respond with case details on a public platform as this is deemed unprofessional and we will continue to communicate with you directly via e-mail and telephonically.
Kind Regards
FAW Customer Care - Tel: ***
FAW SA - Passenger Vehicles
Dear Ms Luphalule
We are in daily contact with you via email and telephonically regarding your ehicle and the repairs currently being done.
We do apologise for the delay, however we are waiting for claim approval from FAW China before we can proceed further. As soon as we receive approval you will be advised and updated accordingly.
Please note that we dont respond with case details on a public platform as this is deemed unprofessional and we will continue to communicate with you directly via e-mail and telephonically.
Kind Regards
FAW Customer Care - Tel: ***
FAW SA - Passenger Vehicles
Based on the responce above, I wonder who exactly was contacted, and which repairs are done on my car as its over a month now its still sitting with you.
Based on the responce above, I wonder who exactly was contacted, and which repairs are done on my car as its over a month now its still sitting with you.
3 Months spare parts are still being ordered. What a waste of my money. A total reap off .
3 Months spare parts are still being ordered. What a waste of my money. A total reap off .