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nwabisa R

1 reviews | Active since Sept 2015

11 Sept 2015, 17:15

Faulty car at twice it's value

Imperial did not disclose that the Nissan Micra 2013 was previously in an accident, car was solved to me twice it current value. Recently learned that through suspicions and I end up sending the car for inspection with AA. I bought the car 3months ago. From the first week I complained to the dealer that the car is faulty and I never got any attention.<br> I then complained about the purchased amount of the car, as it was sold to me twice the car amount value. Purchased price was R121, 630.00. According to Nissan dealer garage the current retail value of that car is about R 60,000.00. I have spoken to both the director and the dealer from imperial but I was insulted and humiliated. I was later informed that the car will be exchanged with a same car model that has done more than 58000km. The initial purchased price will not be altered. If I could share the emails and telephone calls from the manager, principal and director you will be amazed by their disrespect and hostile attitude towards clients. They have taken advantage of me because I am lady not so much fami**** with cars and with their attitude I know I am not the first victim and I am not the last one. Together let stop them.

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Replies (1)
Motus Select
Motus Select's reply14 Sept 2015, 07:54
Official
Hello nwabisarodolo,

Your complaint has been noted and relayed to the dealership for their response.

We apologise for what has transpired.


Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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