1 reviews | Active since Mar 2015
Faulty Car and Extremely Poor Service
30-10-2014 <br> Car was purchased from Imperial Select Cars in Umhlanga but no SAW Pre-Delivery Inspection Report was completed or signed upon delivery.<br> 1 key and no spare key was given.<br> No car log book or manual was handed over. <br> We noticed that a warning light was on whilst driving home and when I googled it, it was an indication that there was something wrong with the engine and we reported it immediately. Craig told me the car would get checked out when I returned to pick up the license plate at the end of the month.<br> <br> The following day I picked up a noise in the engine, the rev count going extremely whilst driving, my backrest tilt being faulty and a few other faults on the car. When I reported it, I was told to note down everything and the car would get checked out when I picked up my licence plates.<br> Since then my car has been going back and fourth to the mechanics every month.<br> Whenever I call to report any car faults I never get any updates and have to become persistent by calling everyday just to get any feedback.<br> My car has been at the mechanics for 2weeks and 2days now because of a faulty starter that needs to be replaced.<br> I an very dissatisfied with this service.
Please allow us to investigate the matter with the Pre-Owned Manager who will assist us with resolving the matter with urgency.
Please accept our apologies for the inconvenience caused.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
Please allow us to investigate the matter with the Pre-Owned Manager who will assist us with resolving the matter with urgency.
Please accept our apologies for the inconvenience caused.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
