CD
Carli D

1 reviews | Active since Jun 2017

09 Jun 2021, 12:35

FALSE ADVERTISING

I saw Motus Northcliff advertising a Renault Sandero on the Motus website. 2019 Renault Sandero Stepway with 13,798kms. They did not respond to my internet enquiry or phoned me back after I left my details with the lady who answers the phone at this dealership. After phoning twice the next day with no one answering the phone, I made a complaint on the website. Jaco from the Northcliff branch then phoned me. After telling him what car I wanted, he got Stuart to phone me. This car that they are advertising DOES NOT EXSIST! The car has 33,000kms and not 13,000kms! After checking the website again today, this car is still being advertised! Why is it okay for them to get away with false adverti*****ts???? After realising that there's a mistake on this car, why haven't they fixed it???? Asking the "Online chat" for an email address for head office and not getting one, I decided that the public should be aware of this false advertising on the Motus Group website.

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Replies (1)
Motus Select
Motus Select's reply09 Jun 2021, 12:49
Official
Good day Carli

I take note of you complaint and will forward it to the Renault Retail Division's Customer care to assist.

I will copy you in the mail.

Regards

Carike