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Chris C

1 reviews | Active since Jun 2015

17 Jun 2015, 12:46

Failure to Disclose Important Information

This has all been an incredible let down. Service was exemplary up to sale and then no one responds to emails or returns calls. I first of all failed to receive my registration certificate for two months after it was promised for it to be delivered to me. I was then told that the car had no remaining warranty, paid for an extension only to find out the car did have a warranty and hence wasted 12 000 rand. LASTLY the car has been letting up lately and when i took it in today, I was told that the car has been in a major accident!!! I asked specifically if it has been in an accident and was told that it hadnt. I was also told that it has acquired a DEKRA test and it surely would not have passed this if it had been in an accident. This has been incredibly dissapointing and against the service a company like IMPERIAL SELECT portray to offer. DO NOT DO BUSINESS WITH THESE PEOPLE.

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Replies (1)
Motus Select
Motus Select's reply17 Jun 2015, 13:15
Official
Hello chrisjclarke9,

We have taken your complaint up with the Dealer Principal to investigate and response to you.

Please accept our apologies for the inconvenience caused.

Kind regards,

Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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Tel: ***