SV
Sylvia V

1 reviews | Active since Feb 2016

02 Feb 2016, 14:54

Extremely Poor Service and bad attitude

Hi<br> <br> i took my car in for its first service last year October , we were treated so bad that we did not want to go back to the branch , but we were told by the guy that was handling my Vehicles,that my car must come back on 20 000 kilos for the brake disc because it falls under the warranty ,we also told them about the car that is extremely heavy on fuel and we were ignored completely ,according to them we never said that.in regards with the break disc i called the branch again yesterday asking about this and the fuel and i was told \ i dont believe the is a problem with the fuel but we will check it for R631 exl VAT \" ,i was totally shocked seeing that the car is under warranty and this was not the first time we had problems with this branch!!<br> with that in mind i contacted the East rand branch who was extremely helpful and told me immediately there is something wrong with my car because of the fuel consumption and that he is going to make sure he books my car in as soon as he can , he was also very shocked when i told him that the guy from the Glen in Alberton Branch told em there is nothing wrong with my fuel consumption , this is not the first time we have problems with the glen"

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Replies (1)
Motus Select
Motus Select's reply02 Feb 2016, 15:36
Official
Hello SylviaViljoen,

Kindly allow us to take this up with the Service Manager.

Please accept our apologies for what has transpired.

Kind regards,

Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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