Extremely disappointed and frustrated customer.

In 2017, I bought a Kia Rio Blue 1.4 from Imperial Select in Menlyn. Upon the completion of the purchase I did not receive a service book, reflector triangle or spare keys. I have continuously queried this with Shane who was the salesman and he assured me that he will get those items for me. He has resigned in the meantime and I’m still without those items that I really need for my car. I have emailed Shane’s manager, who advised that he will check his books in 2019, but still no response. I am really frustrated and disappointed in Imperial Kia’s staff and feel that I’m not getting the services I’m paying for. I would really appreciate it if someone can contact me ASAP. Thanks Mukundi.