Extremely bad service Renault Tokai

The service we received from Renault Tokai is absolutely disgusting to say the least. My wife bought her Cherry Tiggo from Imperial Diep River a couple years ago and was advised to use the branch inTokai. Since then we have had only problems. My car I had similar problems in Pasrden Eiland as well as Parow but what happened last week takes the cake. She booked her car in 2 weeks for the 28 November 2019. On a regular basis we received sms reminders to bring in the car. Needless to say we did. At around 9:10 after dropping off my wife at work as they couldn't and me at work in Bellville I received a call to fetch the car as they won't be servicing it and that we cannot book it in another day as they won't be getting parts. Now this is the 105,000km which only requires oil, oil plug and maintenance check by my understanding. Both my wife and I wasted a day as now with work it changed from working in the hours missed to taking a full days leave. Thank you for that. When we got back they could not even give us an explanation of what going on. All that we told is they don't have parts. I even asked on the basis they knew for 2 weeks we bringing in the car why didn't they get the parts or even let us know that they *********** to get oil for the car. Then we didn't have to waste our day. This is not the first time it happens. Everytime we bring the car we sit with the same hassles and parts and then the car stays for 2 to e days or we have to bring in the car back 3 or 4 weeks later. A few years ago when my wife brought her car in I was going to trade in my car for a Renault Duster but after that experience I ended up buying a Nissan Xtrail. We were going to trade in her car and buy a Ranault Captur. Guess what William Simpson you will soon have a buyer for a Nissan Qashqai.