Extreme disrespect to customer

I purchased a vehicle from Imperial Select Pinetown in November 2017 and I am still waiting to get spare keys for the vehicle! What happens if I lose or misplace the only key that I have? What’s even more frustrating is that I get no feedback, I personally have to keep checking up and hear a different story every time. It’s about 5 months later now! I am starting to regret ever making a purchase from this dealer. Since 8 March 2018, the dealer principal has been "working on it". I was even called to come in so they could try out a few keys and none worked. I was then told that they would have to order a new one. This was 1 month ago!