AW
Alex W

1 reviews | Active since Oct 2011

05 Nov 2018, 11:49

Do NOT use Imperial The Glen (Kia)!!!!

We prearranged to go to the dealership on Saturday to look at a vehicle (Mercedes A200), which couldn't even start. The SALES manager then proceeded to quote me on a BMW x1 @ R349 900, to which we agreed we would like an official quote on the vehicle first thing Monday morning. We were then told this morning that the price the Sales Manager (Yaseen) is not the price of the vehicle and he is absolutely not interested in keeping to his word or giving any form of service to rectify things! I cannot believe that the sales lady (Cecelia) and the Sales Manager would represent the Imperial Group with the absolutely terrible service they give! I will be sure not to use the Imperial group in any of my vehicle dealings going forward due to the complete lack of customer service and unhelpfulness of the dealership.

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