TB
Trishka B

1 reviews | Active since May 2014

16 Feb 2016, 15:29

Do not buy from Imperial Select ! Worst First Buy

Good day, <br> <br> I would like to let every consumer know - Please do not buy from Imperial Select! I am a first time buyer. It was the worst experience of my life. My salesman from Stellenbosch Imperial Select had rushed the sale and sent the vehicle for delivery without keeping me informed. His phone was off and I then found out he was on sick leave. After numerous calls, then the manager Arno assisted me and told me I can go pick up my car from Kayson at Gateway Imperial Select. I went to do so , and called the sales manager Kayson before. He was rude and told me \Oh..ya I saw the email. But what, do you need to sign documents or what?\" exact words. he then said he will call back. He did not call back after two hours. I went to the dealership and asked to please pick up my car (Which was fully paid for one week before the delivery!!). Kayson refused to deal with me and pushed me onto a saleslady. They refused to give me my car as they were not informed of the delivery by Stellenbosch. FINALLY after screaming at everyone, they finally gave me my car. My contract states that the car should have had 50km on the clock.. It had 126km !! The car has a defect on the left bumper and was full"

0
Replies (1)
Motus Select
Motus Select's reply16 Feb 2016, 16:21
Official
Hello TrishkaB,

We have relayed your experience to the Dealer Principal's at both dealerships for them to aware of the poor service that you have received and to assist with resolving your complaint.

Please accept our apologies for what has transpired.

Kind regards,

Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***