Dissatisfied service

Hi I would like to place on record the absolute unprofessional service I have received from motus group in durban central. The consult (Sandile) who assisted me in my sale was excellent up until the purchase I had confirmed to him everything I notice that was wrong or was an issue with rhe vehicle. This became an on going issue as multiple things were not noticed and done and it created alot of back and forth on my side which has cost me my time and money. One issues was sorted after much debate and time and the last issue was related to the rubber on one of the windows which needed replacing which was advised to the consultant on the 8th of September. Due to precious dissatisfaction's with the service in getting things done with our vehicle we kept following up with no successful outcome I then went back to the consultants boss Christo who advised its going be sorted to please give them time like they have said many other times before. It dragged on for weeks and nothing happend. Last week I called to follow up on why the part is taking so long only to find out it had not yet been order a month and a half later. They then called to ask me to bring in the car again this is now the 6th trip back and forth to town which is no were near me which again cost me my time and petrol only to be told after my car has been there for more than half the day that the incorrect part was ordered. I am not happy from the time i have taken my vehicle out of the show room i have been having endless problems without even the 1st installment going off until now. Now again I must make a trip to town and back with my vehicle to correct this error. Who is going to be accountable for all my time lost and money lost ,who at motus is competent for me to deal with as sandile the agent and his manager Christo are useless. A message was sent to them both yesterday and I have not received a response. There needs to be accountability and compensation for there poor pathetic service which cost us as the customer at the end of the day. I have purchased multiple vehicles before and never in my life have I received such disgusting service. It's like after the sale we are forgotten and that's not fair as this is my hard earn money going into this vehicle Not there's. I am not happy at all and wish to escalate this to the most senior person. This is just one of many dissatisfaction in my experience with motus, sandile and Christo and this being the most recent issue i have had the last straw now. Its totally unfair as a customer to be dealing with *********** people when they want the sale they hound us then after they dnt care we must keep calling wasting our time we are also working people but we must be on the phone for hours doing other peoples jobs because they mess up. I would appreciate prompt feedback as I am so close to taking this to the ombudsman, from the end of August to beginning of September to now I have been dealing with the unprofessionalism of motus group.