JV
Jaco V

1 reviews | Active since Nov 2010

15 Oct 2015, 10:33

DISGUSTING SERVICE

My second complaint about this branch and Jurie and still no proper service received!<br> <br> My Cerato Koup was delivered to me without the spare key, some excuse that they are waiting for it from the branch they bought the vehicle from, always excuses and lies!!!<br> <br> Then, after I had to numerously phone and e-mail, I was asked to bring my vehicle in so they can code a key for me. Appointment for 9:00am. Drove all the way to Fountains, and guess what, at no surprise at all!!! Jurie was in a meeting and didn't arrange with anyone to code my key, I was probably there for about an hour, waiting for Jurie to return but with no such luck! So I left the dealer. Again!!! <br> <br> Now, I found out that Jurie doesn't work there anymore, I'm still without a key and an utterly disgusted, disappointed attitude towards this branch!<br> <br> My parents bought 5 cars that I know of through this branch in about three months time and they're also not to impressed with them!<br> <br> I already diverted them from buying there ever again...<br> <br> Best advice - do not even look at this branch for anything at all!!!!

0
Replies (1)
Motus Select
Motus Select's reply15 Oct 2015, 11:18
Official
Hello Jacodv83,

We apologise that this has still not yet been resolved and have taken this up with the Dealer Principal and Customer Liaison Officer for that region.

Please accept our apologies for what has transpired.

Kind regards,

Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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