Disgusting customer service, think twice before you purchase from them!!

I would strongly advise not to purchase from this franchise. I emailed Etienne van Vuuren on the 14th of September requesting the invoice for my car purchased 4,5 years ago as I need it for SARS, till date I still have not received it, I have phoned him numerous occasions and all I get is "I will escalate it with the dealer principal". He never phones to give me feedback. I cant find any contact details for multi franchise head office and tried Renault head office, their customer care manager was in a meeting and the following day was day off but Lucy would phone me, I'm still waiting. Spoke to Brett and he also assured me that he would phone back, still nothing. It is very obvious that you do not care about your customers, I'm so relieved that I'm selling my car soon and would never have to deal with your establishment again.