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Masibonge M

1 reviews | Active since Feb 2020

18 Apr 2023, 12:32

Disgusting and Shameful Customer Service from Motus Select Menlyn

I recently purchased a car from Motus Select Menlyn in September 2022, and unfortunately, I've had an incredibly poor experience with their customer service. I'm writing this review to express my disappointment and frustration with the dealership's lack of care towards their customers.

Since purchasing the car, I've been trying to get a spare key from the dealership, and it's been an absolute nightmare. I've been chasing them for months, but they seem to have no interest in helping me. Their lack of communication and blatant disregard for my concerns is truly disgusting and shameful.

I would not recommend Motus Select Menlyn to anyone, and I urge potential customers to take their business elsewhere. If this is the level of service they provide after a sale, I can only imagine how poorly they treat their customers during the buying process.

Months have passed, and I'm still chasing the dealership for my spare key. Their lack of communication and unwillingness to help is truly appalling. As a customer, I feel neglected and disrespected. It's as if they only cared about me when they were trying to make a sale, and now that they have my money, I'm no longer a priority.

It's disappointing to see such a lack of care from a dealership that claims to value their customers. It's unacceptable to treat people in this way, and I hope that other potential customers will take note of my experience and avoid Motus Select Menlyn at all costs.

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Replies (1)
Motus Select
Motus Select's reply20 Apr 2023, 10:29
Official
hi Masibonge  we apologize for the unsatisfactory experience you have received we will escalate this to the Dealer management and higher for further assistance, Regards, MS