Disgusting and Appalling Customer Service

am very disgusted and appalled by the service we are receiving from the service department in Umhlanga.

On Friday (18/08/2017), my vehicle was taken in for diagnostic and to repair the fault for overheating. Once the vehicle had been tested I had received a call by Marlin Chinnasamy advising me that they had found the fault and that there was a component that was loose and has since been tightened of which there is a cost factor involved. He further went onto say that also as a contributing factor they picked up that the manifold is cracked and needed urgent attention, I requested he can go ahead and repair it of which he said they do not do such work. I left the vehicle at the dealership as I also needed to have the vehicle serviced , so on Monday (22/08/2017), I emailed Marlin Chinnasamy and Roland Pillay with the authorization number to proceed with the service. At around 4pm the driver came to pick my partner (Cedric) up from work as the vehicle was ready and needed to pay as well for the job done on Friday (18/08/2017) for the overheating. My partner (Cedric) then drove the vehicle home but drove for about 500m and had to fill water at the garage as there was no water and the vehicle continued to overheat, having done that he had to stop twice and eventually got home. The very next day being the 22/08/2017, I email Marlin Chinnasamy and Roland Pillay of what had transpired and that the car is still overheating, during the time of me emailing them my partner (Cedric) was at the exhaust place getting the manifold sorted out. Marlin responded to say that we need to bring the vehicle in that the issue had been escalated to the workshop foreman and technician. In response we advised that we will be dropping the vehicle off on Wednesday (23/08/2017) of which my partner was there at 06h00am and was the 2nd vehicle there and waited until 7am to get the vehicle booked in. At 07h25am the driver had dropped him off at work. I had called and also emailed @ 11:23am asking if the vehicle will be ready by 3h45pm as we have family engagement and that we will make our own arrangements to get to them in order to pick up the vehicle. At 3h45pm Marlin called me to say that they were unable to attend to the overheating as only then have they found the fault on a pipe which is a very unusual problem which they have not seen before. He further went on to say that he will check if they have stock of the pipe and that he may have to order it. I was already annoyed as the entire day the vehicle was with them and the vehicle was not repaired. I told Marlin that my partner should be there shortly and should explain to him all what he is saying. Since 4pm my partner waited and not only we had issues but other clients as well whose vehicles weren’t repaired and been given the run around. My partner had missed the family function and also we are without a vehicle, travelling on additional cost using Uber to get around. The negligence and fault is with the manufacturers and courtesy vehicle should have been given because of the inconvenience. At around 17h47pm the driver had taken my partner home, after waiting 1h47 minutes, the staff and even the senior management never had the decency to pacify the situation or apologize for inconveniencing us and the other clients. On leaving the service shop my partner advised that Marlin Chinnasamy had resigned because of job pressure, unfortunately that is not our problem, I need my vehicle fixed as well as an apology from Multi-Franchise for such disgusting , unprofessional service.