Disgruntled customer

Good Day

On the Monday 19th November I have contacted Imperial Select in Somerset West regarding a vehicle. I have spoken to Evert Felix. He has sent me the OTP on Tuesday 20th which i have signed and sent immediately. Subsequent I have arranged my own approved finance which I have sent on to Evert on the 20th Nov as well. I keep getting promises that they will communicate what the progress is, but never answers my messages or phone calls. I then went in to the branch on Saturday 24th Nov. one of the other consultants informed me the car was invoiced out to another customer. After a long wait, Evert and his Manager Moses informed me that was not the case and that they will conclude the deal on Monday. I have not heard from the dealer the entire day. I called the branch and spoke to Moses and he initially said someone else was on the car. On a follow up call to Moses, he informed me that the car is still in for repairs. He then requested me to call back in 20mins. Needles to say I am still waiting for a response.