1 reviews | Active since Jul 2015
Disappointing conduct and customer service
I would have recommended the Paarden Island Imperial Select Multifrancise for customer service, however that was blown right out of the water on Thursday morning.<br> <br> After receiving the car repayment breakdown on 19 August at 10.13am and after sending communication through in relation to this purchase, less than 24 hours later and the vehicle as been sold after signing the offer to purchase documentation.<br> <br> No communication was received on Wednesday in regards to another perspective buyer, nor was there a courtesy call in regards to this. This is highly disappointing service.<br> <br> After speaking to the consultant involved and his manager the buck was passed. I was told that the matter would be looked into and that they would get back to me regarding this, and yet no communication has been made. <br> <br> I am very disappointed with this customer service, which is a shame as the original dealings were pleasant enough. It seems as though pushing numbers is more important than securing returning clientele.<br> <br> Disappointing customer service, professionalism and integrity. I would not recommend this dealership.
Your complaint has been relayed to the Dealer Principal for a response to you.
Please accept our apologies for what has taken place.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
Your complaint has been relayed to the Dealer Principal for a response to you.
Please accept our apologies for what has taken place.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
