1 reviews | Active since Jan 2010
Deception, Lies, Poor Service
I bought a 2nd hand Kia Koup in November 2014. I made it clear to Charles (Used car sales manager), Willie & Gerhard that I do not want to have problems with the car & fork out extra money on services, etc. I sent a detailed breakdown of problems to them all. Now 6 months later I am quoted R13k to have repairs done on the car most of which were detailed in this original list I sent them. To top it off, I am told that I am also required to pay for services on my car even though I have an extended service and maintenance plan.<br> <br> I have been battling now with this branch for almost 3 weeks. All the key people who are required to make contact with me to resolve this have not done anything at all to make contact or give me a solution to the problems event though I have clearly provided all the evidence.<br> <br> Kia and Imperial Select seem to be VERY QUICK to sell you an item but when it comes to after sales service delivery they simply do not care. Even the head office staff have failed to respond. POOR, SICKENING SERVICE.<br> <br> DO NOT BUY A CAR FROM KIA EDENVALE or ANY KIA FOR THAT MATTER.
We have requested that the Dealer Principal responds directly to you.
We apologise that your complaint has not been resolved as yet.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
We have requested that the Dealer Principal responds directly to you.
We apologise that your complaint has not been resolved as yet.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
