1 reviews | Active since Nov 2015
Dealer Principal:Georrge Kia Imperial
My KIA Cerato is not event 1 year old and I am experiencing problems with it. Thus today I took my car to the George KIA branch and yet again promised services were not honoured and not even executed. I spoke to the dealer principal and advised him I will take it further as the standards of services is unacceptable. He shouted and screamed at me in a very rude manner and chased me out of his offices. He continued to shout at me and he followed me outside and continued with his bad conduct. at a time I was concerned to how physical the shouting match will change as there was times that I thought that he wanted to fight and become physical as there was staff now walking with him when we were outside. His conduct is unacceptable and it does not matter if a client is right or wrong you do not shout at them and tell them never to return as you are not welcome. it is also clear that is staff appeared that they are fearing this man. I am not dog I am a frustrated client who is not happy with the services and with the car I bought from his floor. This is not how you treat your costumers and I do believe it is very unprofessional and poor management skills to act the way he did.
Your complaint has been escalated and taken up. The Dealer Principal intervened as a result of the manner in the way that our Parts staff member was being treated.
They reserve the right of admission.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
Your complaint has been escalated and taken up. The Dealer Principal intervened as a result of the manner in the way that our Parts staff member was being treated.
They reserve the right of admission.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
