Deal Gone Wrong

To whom it may concern

I am a very unhappy client at this point.

I was offered a cash back of R5000 and till today it has not been paid to me.

I collected my car from Hyundai Menlyn on the 25th Aug and signed all the documents, including documents for the cash back.

Every time I follow up with Mrs Prinsloo I am being told story after story.

Yesterday 14 Sep 2023 I was advised that her manager would be in contact with me on the 15th Sep, today.

Now taking into consideration that this complaint/ is long overdue, was hoping the manager would have at least made contact with me by now.

To my surprise, I am still waiting.

Please note that I didn't want this deal if it didn't come with the cash back, a cash back that I feel I have been short changed if anything.

My initial settlement was R420k and by the time I signed with Hyundai it was R413k.

I fought for the difference but was told stories, until she managed to offer me at least R5000.

The same R5000 I am still getting flack for today.

Please can this be resolved as a matter of urgency, failing which I will ask that I get my car back and return yours to the dealership.