1 reviews | Active since Feb 2017

10 Feb 2017, 16:44

Customer service par excellence!

<p>After several attempts at different car dealerships to find a new SUV we ended up at the Hyundai Multi Franchise dealer in Nelspruit. From the very first introduction the general manager, Righardt Strauss, made every effort to make me and my wife part of the Hyundai family. I have to admit that, owning an Audi Q3 for the past 5 years and very pleased with the Audi experience, I had never ever considered to buy any other brand than an Audi. But Righardt changed all that. We took the new Hyundai for a test drive, went to his office and just like Texas ***boys we shook hands. And I said to Righardt that my handshake is stronger than my signature. My Tucson was delivered within 5 working days.</p> <p>Righardt and your support team, I salute you for a job well done. Your dedication and service delivery has exceeded all my expectations. I sincerely wish that competitor dealerships can learn your succesful recipe.</p> <p>Kind regards</p> <p>Michael and Annalie Strauss</p> <p>Nelspruit</p>

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Replies (1)
Motus Select
Motus Select's reply13 Feb 2017, 08:55
Official

Thank you so much for the wonderful compliment which is greatly appreciated.

This has been conveyed to Righardt as well as his managers.

Imperial Select prides itself with great customer service and dedicated staff members.

This is a shining example of what can be achieved by "going the extra mile".

“Drive away smiling” J

Kind regards

Rennette Crock

National Customer Care Manager

Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )

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